PotatoPro Keycloak Login & Account FAQs

Why can’t I sign in with my old PotatoPro password?

PotatoPro has moved to a new, more secure sign-in system. Existing passwords were not carried over. Use Forgot password? on the sign-in page, enter your email, and set a new password. After that, you can sign in as usual.

How do I reset my password?

On the sign-in page, click Forgot password?, enter the email address for your PotatoPro account, and follow the link we send you. Choose a new password (at least 8 characters, with letters, numbers, and a symbol).

I didn’t get the password reset email. What should I do?

Check your spam or junk folder. Confirm you used the same email as your PotatoPro account. Wait a few minutes and try again. If you still don’t receive it, contact PotatoPro support with the email address you used.

Can I still use Google or Apple to sign in?

Yes. On the sign-in page, choose Sign in with Google or Sign in with Apple. If it’s your first time, you may be asked to complete a few profile details.

How do I create a new PotatoPro account?

Click JOIN (or Sign Up) and complete the registration steps: basic info, location, interests, and newsletter preferences. Accept the Privacy Policy on the last step, then create your account.

Will one account work on the website and the mobile app?

Yes. One PotatoPro account works on potatopro.com, potatopro.ai and the PotatoPro mobile app.

My email is already registered. What should I do?

That means an account already exists for that email. Use Sign In, or Forgot password? if you need to set a new password. Don’t create a second account with the same email.

What are the password requirements?

Use at least 8 characters, including a mix of letters, numbers, and symbols. You’ll see a strength indicator while you type.

Do I need to update my profile after signing in?

Sometimes. If required details are missing, you’ll be asked to complete your profile once. After that, you can update preferences anytime from your account.

Is my data still private?

Yes. PotatoPro does not sell your email address. Full details are in our Privacy Policy: https://www.potatopro.com/privacy-policy

I signed in with Google/Apple before. Do I need a password too?

No. You can keep using Google or Apple. You can also set a password later via Forgot password? if you want email + password sign-in as well.

Who do I contact if I still can’t access my account?

Contact PotatoPro support and include: the email on the account, whether you use email/password, Google, or Apple and a short description of the error you see.